Most tradies lose the same few hours every week to the boring stuff — writing quotes, chasing money, answering the same customer questions, and trying to sound half-decent on Facebook. AI tools like ChatGPT won't swing a hammer, but they'll draft that admin in seconds so you can get back on the tools or home for tea.
The trick is knowing what to actually type. Below are 12 prompts you can copy, paste and tweak. Swap in your own details, read what comes back, and send it in your own words. Let's get into it.
Quotes and estimates
A tidy quote wins jobs. A confusing one gets ignored. Use AI to turn your rough notes into something a customer can read and say yes to.
1. Turn scribbled notes into a clean quote
- "Write a friendly, professional quote for a customer. Job: replace hot water system, supply and install. Include a short intro line, a clear list of what's included, and a line about how long it's valid. Keep it plain English."
- "Rewrite these rough notes into a neat quote a homeowner can understand: [paste your notes]. Don't add prices I haven't given you."
That last bit matters — tell the AI not to invent numbers. It will happily make up a price if you let it.
Chasing invoices without the awkwardness
Nobody likes asking for money, so overdue invoices sit there. AI writes the polite-but-firm chase-up so you don't have to stew over the wording.
2. The gentle reminder
- "Write a short, friendly reminder that invoice #204 for $680 was due last Friday. Warm tone, no guilt-trip, ask them to pay or reply if there's a problem."
3. The firmer follow-up
- "Write a firmer but still polite second reminder for an invoice now 21 days overdue. Mention it's the second notice and give a clear payment date."
Keep both saved in your notes app. Change the numbers, send, done.
Replying to reviews and enquiries
Google reviews move you up the search results, but only if you engage with them. And a fast, well-written reply to an enquiry often wins the job before the next bloke has even called back.
4. Thank a good review
- "Write a short, genuine thank-you reply to this 5-star review, mentioning the specific job: [paste review]. Sound like a real person, not a robot."
5. Handle a bad review calmly
- "Write a calm, professional reply to this negative review. Don't get defensive, acknowledge their concern, and invite them to call me to sort it out: [paste review]."
6. Reply to a new enquiry
- "Write a quick, warm reply to a customer asking if I can quote a bathroom reno. Thank them, ask two questions I need to give a price, and suggest a time to visit."
Social posts and ads
You know your work is good. Getting that across online is the hard part. AI is genuinely handy here — for captions, before-and-after posts, and the words for a local ad.
7. A before-and-after caption
- "Write three short Facebook captions for a before-and-after photo of a deck I rebuilt in [suburb]. Friendly, a bit of local pride, one line about being available for quotes."
8. A job ad for a new apprentice
- "Write a job ad for a second-year electrical apprentice. Small local team, good bunch, based in [suburb]. Keep it real and down to earth, not corporate."
9. A quick service description for your website or Gumtree
- "Write a short description of my roof repair and restoration service for a listing. Cover leaks, ridge capping, and repointing. Plain English, aimed at homeowners."
Explaining the tricky stuff to customers
Half your job is explaining why something costs what it costs. AI is great at translating trade-speak into words a homeowner actually gets — which builds trust and cuts down on the back-and-forth.
10. Explain a repair in plain terms
- "Explain to a homeowner, in simple language, why their switchboard needs upgrading and why it's a safety issue. Keep it short and reassuring, no scare tactics."
11. Justify a price without sounding defensive
- "A customer thinks my quote is high. Write a calm reply explaining what's included, the quality of materials, and the warranty, without being defensive or dropping the price."
SMS templates you'll use every week
Most customer contact is a quick text these days. Get AI to write you a set of templates once, then reuse them forever.
12. Build a full text pack
- "Write me five short SMS templates for a plumbing business: on-my-way message, running-late message, job-finished with payment link, quote-ready, and a review request. Keep each under 160 characters, friendly and Aussie."
Speaking of texts — this is where AI already earns its keep quietly in the background. When you miss a call on the tools, InstantLead texts the caller back in under five seconds, asks their name, job and how urgent it is, then flicks the details straight to your phone. It's the same tech as these prompts, just working around the clock so a missed call doesn't become a lost job.
Where AI gets it wrong — and how to stay in charge
AI is a fast apprentice, not a licensed tradie. It doesn't know your prices, your local rules, or the specifics of the job in front of you. A few ground rules keep you out of trouble:
- Check every fact and figure. It can confidently make up prices, standards or product names. Never send a number you haven't checked.
- Keep your own voice. Read it out loud. If it doesn't sound like you, tweak it until it does. Customers can smell a robotic message.
- Never paste in private info like customer bank details or anything sensitive you wouldn't want stored.
- Never let it give safety or compliance advice to a customer as gospel — that's on you and the standards, not the chatbot.
Used this way, AI takes the admin off your plate and hands the finished draft back to you to approve. You stay in charge, you just spend a lot less time typing.
Frequently Asked Questions
Do I need to pay for ChatGPT to use these prompts?
Will customers know I used AI to write a message?
Is it safe to put customer details into an AI tool?
Can AI answer my calls when I'm on the tools?
Let AI catch the calls you miss
Prompts save you time at the desk. InstantLead saves you the jobs you'd lose while you're on the tools — texting back every missed call in seconds, 24/7, with your data stored right here in Australia. Try it free for your first month at portal.instantlead.com.au/register, or get in touch and we'll help you get set up.